Useful contacts

All the information and contacts you may need are here

Ordering vaccine:

All influenza vaccine ordering is handled by Healthcare Logistics (HCL). You can order in two ways:

Fax order forms to: 0508 408 358

For questions about ordering vaccine contact HCL, on their Customer Service line 0508 425 358.

Ordering surgery resources:

Please refer to the resource section.

Medical queries:

For medical questions about the vaccine contact the distributing companies:

For questions on INFLUVAC® contact

Mylan New Zealand
Mylan Medical Affairs
Phone: 0800 737 271
Or email

For questions about antiviral medication contact

Roche Products for TAMIFLU®
Phone: 0800 656 464

GlaxoSmithKline for RELENZA®
Phone: 0800 808 500 (ask for medical information)

Patient eligibility and clinical queries:

Immunisation Advisory Centre (IMAC), The University of Auckland
Phone: 0800 Immune (0800 466 863)

New Zealand Pharmaceutical Schedule on the PHARMAC website

Information on claiming funded vaccine:

Call Sector Services Help Desk
Phone: 0800 458 448

For manual forms download the form at:
Phone: 0800 458 448

If you do not know your patient’s NHI number contact Sector Services on
Phone: 0800 855 151

Information on the national influenza immunisation campaign:

Phone: (09) 373 7599 ext. 82075

Your local immunisation coordinator may be able to assist with more information

Centre for adverse reactions monitoring (CARM):

Health professionals can report any adverse reaction to influenza vaccination online at CARM’s website: (use your practice number as login) or on the standard CARM reporting form (also available online)
Phone: (03) 479 7247
Fax: (03) 479 7150
Post: NZPhvC, University of Otago Medical School PO Box 913, Dunedin 9054