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Useful contacts & information

Vaccination eligibility, clinical queries and general information

The Immunisation Advisory Centre (IMAC)
The University of Auckland
Phone: 0800IMMUNE (0800 466 863)

Email: 0800immune@auckland.ac.nz

Immunisation Handbook: health.govt.nz/publication/immunisation-handbook-2020

The New Zealand Pharmaceutical Schedule:

Website: pharmac.govt.nz

Ordering printed influenza resources

See Resources

Information for consumers

- Freephone: Healthline 0800 611 116
- See Flu (influenza) vaccine immunise.health.nz/about-vaccines/nz-immunisations/flu-influenza-vaccine/(tinyurl.com/3x452nxv)

Ordering vaccine

Healthcare Logistics (HCL)
ONLINE: www.hcl.co.nz (preferred option, registration required)
TOLL-FREE fax: 0508 408 358*

*Faxed or emailed orders incur a manual order processing fee of $10 per order.

Enquiries
Email: Flu@healthcarelogistics.co.nz
Phone: 0508 425 358

Cold chain

Your Immunisation/Cold Chain Coordinator

The National Standards for Vaccine Storage and Transportation for Immunisaiton Providers 2017 (2nd Edition), and Ministry of Health Cold chain management webpage.

Website: health.govt.nz/coldchain

Reporting adverse events following immunisation

Centre for Adverse Reactions Monitoring (CARM)
Phone: (03) 479 7247
Email: nzphvz@otago.ac.nz
Website: nzphvc.otago.ac.nz

For online reporting, use your practice number as login.

Ministry of Health influenza vaccination policy and position statements

Ministry of Health Influenza webpage
www.health.govt.nz/influenza

National Influenza Immunisation Programme promotion

Email: immunisation@health.govt.nz

Book My Vaccine

Website: www.tewhatuora.govt.nz/our-health-system/digital-health/book-my-vaccine/

To sign up or request technical support with using BMV, email help@imms.min.health.nz or call 0800 855 066.

Aotearoa Immunisation Register (AIR)

Website: www.tewhatuora.govt.nz/our-health-system/digital-health/the-aotearoa-immunisation-register-air/ for information about AIR.

Please use this contact information below for assistance with the AIR.
Email: help@imms.min.govt.nz
Webform: Help using the Aotearoa Immunisation Register (AIR) Support
Freephone: 0800 855 066, select option 4 and then option 1

Your local AIR administrator may be able to assist with more information.
To view a list of administrators, see this How can I contact my local AIR administrator? in the list of FAQs.  

Vaccine data sheets

Website: medsafe.govt.nz/profs/datasheet/datasheet.htm

Vaccination eligibility, clinical queries and general information

The Immunisation Advisory Centre (IMAC)
The University of Auckland
Phone: 0800IMMUNE (0800 466 863)

Email: 0800immune@auckland.ac.nz

The New Zealand Pharmaceutical Schedule is available from PHARMAC

Website: www.pharmac.govt.nz

Ordering printed influenza resources

HealthEd
Website: www.healthed.govt.nz

The following three resources are ordered from HealthEd

  • Immunisation for older people (HE2540)
  • Immunisation during pregnancy (HE2503)
  • Protecting baby starts in pregnancy (HE2504)
  • The National Immunisation Register leaflet (HE2423)
  • After your child is immunised (HE1504)
  • After your immunisation (HE2505) for adolescents and adults

The Resources page on this website
Other Influenza Immunisation Programme resources

Ordering needles

EBOS Healthcare
Phone (primary care) : 0800 105 501
Website: eboshealthcare.co.nz

Amtech Medical
Phone : 0800 268 324
Website: amtech.co.nz

Vaccinators do not have to use the needles sourced by Seqirus to administer AFLURIA QUAD or FLUAD QUAD.

At the time of vaccination, the choice of needle gauge and length will be based on the vaccinator’s clinical judgment.

Ordering vaccine

Healthcare Logistics (HCL)
ONLINE: www.hcl.co.nz

(preferred option, registration required)
TOLL-FREE fax: 0508 408 358**

Faxed or emailed orders incur a manual order processing fee of $10 per order. The fax order form is on
the Resources page of this website and page 11 of the Everything you need to know about FLU 2021 handbook

Enquiries
Email: Flu@healthcarelogistics.co.nz
Phone: 0508 425 358

Claiming funded vaccine

Sector Services Help Desk
Phone: 0800 855 066 and select option 2
Website: www.health.govt.nz/new-zealand-health-system/claims-provider-payments-and-entitlements/immunisation-subsidy

The manual claim form is available on the Sector Services imminisation subsidy webpage.

Cold chain

Your Immunisation/Cold Chain Coordinator

The National Standards for Vaccine Storage and Transportation for Immunisaiton Providers 2017 (2nd Edition), and

Ministry of Health Cold chain management webpage
www.health.govt.nz/coldchain

Reporting adverse events following immunisation

New Zealand Pharmacovigilance Centre (NZPhvC)
Centre for Adverse Reactions Monitoring (CARM)

Phone: (03) 479 7247
Email: nzphvz@otago.ac.nz
Website: nzphvc.otago.ac.nz

For online reporting, use your practice number as login.

Ministry of Health influenza vaccination policy and position statements

Ministry of Health Influenza webpage
www.health.govt.nz/influenza

National Influenza Immunisation Programme promotion

Phone: (09) 373 7599 ext 82075
Email: influenza@auckland.ac.nz
Website: www.influenza.org.nz

Your Immunisation Coordinator may be able to assist with more information.

ImmuniseNow

Ministry of Health Support team
Phone: 0800 855 066, select option 5 and then option 3
Email: onlinehelpdesk@health.govt.nz

National Immunisation Register (NIR)

Ministry of Health Support team
Phone: 0800 855 066, select option 5 and then option 3
Email: onlinehelpdesk@health.govt.nz

Your District Health Board NIR administrator may be able to assist with more information.

Vaccine data sheets

Medsafe
Website: www.medsafe.govt.nz

The Resources page on this website