Useful contact information

All the information and contacts you may need are here

Vaccination eligibility, clinical queries and general information

The Immunisation Advisory Centre (IMAC)
The University of Auckland
Phone: 0800IMMUNE (0800 466 863)
Email: [email protected]

The New Zealand Pharmaceutical Schedule is available from PHARMAC

Ordering printed influenza resources


The following three resources are ordered from HealthEd

  • After your child is immunised (HE1504)
  • After your immunisation (HE2505) for adolescents and adults
  • Immunisation during pregnancy (HE2503)
  • Immunisation for older people (HE2540)
  • The National Immunisation Register leaflet (HE2423)

Resources page on this website

Other Influenza Immunisation Programme resources

Ordering vaccine

Healthcare Logistics (HCL)
ONLINE: (preferred option, registration required)
TOLL-FREE fax: 0508 408 358*
*Faxed or emailed orders incur a manual order processing fee of $10 per order. The fax order form is on
the Resources page of this website and page 8 of the Flu Kit Booklet 2020

Phone: 0508 425 358

Cold chain

Your Immunisation/Cold Chain Coordinator

The National Standards for Vaccine Storage and Transportation for Immunisaiton Providers 2017 (2nd Edition), and

Ministry of Health Cold chain management webpage

Claiming funded vaccine

Sector Services Help Desk
Phone: 0800 855 066 and select option 2

The manual claim form is available from

Reporting adverse events following immunisation                                                             

Centre for Adverse Reactions Monitoring (CARM)
Phone: (03) 479 7247
Email: [email protected]

(online reporting, use your practice number as login)

National Influenza Immunisation Programme promotion

Phone: (09) 373 7599 ext 82075
Email: [email protected]

Your Immunisation Coordinator may be able to assist with more information

Ministry of Health influenza vaccination policy and position statements

Ministry of Health Influenza webpage


National Immunisation Register

Ministry of Health Support team
Phone: 0800 855 066, select option 5 and then option 3
Email: [email protected]

Your District Health Board NIR administrator may be able to assist with more information  


Ministry of Health Support team
Phone: 0800 855 066, select option 5 and then option 3
Email: [email protected]

Vaccine data sheets


Resources page on this website

Vaccine manufacturer



Phone: 0800 502 757 

Antiviral manufacturers


Roche Products (New Zealand) Limited

Phone: 0800 276 243                                                       


GlaxoSmithKline NZ Limited

Phone: 0800 808 500 (ask for medical information)