Compliments, complaints or suggestionsThe Immunisation Advisory Centre (IMAC) welcomes any compliments, complaints or suggestions for improvement to our services and information. Any feedback will help us to improve the services we provide to health professionals and the wider community in New Zealand.
How to provide feedback. You have several options for giving feedback about our services here at IMAC.
E-mail us:
imac@auckland.ac.nz
Or phone us:
0800 IMMUNE (0800 466 863) Or write to us:
Feedback
Immunisation Advisory Centre
PO BOX 17360, Greenlane,
Auckland 1546 Your Rights based on the Code of Health and Disability Services Consumers’ Rights:
Please follow these links to the Health and Disability Commissioner website. http://www.hdc.org.nz/
Complaints
Making a complaint about services you have received can be a difficult thing to do, particularly if you are not sure of the best way to get your point across. Generally, it is helpful to first raise your concerns with the Immunisation Advisory Centre to resolve any complaint directly. We will acknowledge receipt of your complaint within five working days. We will make a reasonable effort to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed of this if this will take longer and the reasons why this might be necessary. If you feel unable to deal with this yourself, you may find it more helpful to take your complaint to a Health and Disability Consumer Advocate and seek their help in resolving the matter. Helpful links To assist in making a complaint
If you require independent support to assist you during the complaint process, you may wish to use the free services of: Health and Disability Advocacy Service
Freephone: 0800 555 050
Phone: (09) 441 9001
Fax: 0800 2787 7678
Health and Disability Commissioner
Freephone: 0800 11 22 33
Address: PO Box 11934, Manners Street, Wellington 6142
E-mail: hdc@hdc.org.nz |
